Privacy Policy

 

Effective Date:11/11/2024

 

 

At EBB TIDE, we respect your right to privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

 

 

 

– Our website ((link unavailable))

– Our mobile app (EBB TIDE)

– Our services (booking, payment processing, customer support)

 

 

1. Personal Information:

    – Name

    – Email address

    – Phone number

    – Address

    – Payment information (credit card, etc.)

2. Booking Information:

    – Property selection

    – Dates of stay

    – Number of guests

    – Special requests

3. Technical Information:

    – IP address

    – Browser type

    – Device type

    – Location data (if permitted)

4. Communication Information:

    – Email correspondence

    – Phone calls

    – Chat logs

 

 

1. Provide services (booking, payment processing)

2. Communicate with you (email, phone, chat)

3. Improve our services (analytics, feedback)

4. Comply with laws and regulations

5. Prevent fraud and ensure security

 

 

We may share your information with:

 

1. Property owners/ managers

2. Payment processors

3. Service providers (customer support, maintenance)

4. Law enforcement agencies (if required)

5. Successors or assigns (in case of merger or acquisition)

 

 

We implement reasonable security measures to protect your information, including:

 

1. Encryption (SSL/TLS)

2. Firewalls

3. Access controls

4. Regular security audits

 

 

We retain your information for:

 

1. Booking and payment processing (up to 10 years)

2. Marketing and communication (up to 5 years)

3. Analytics and feedback (up to 2 years)

 

 

1. Access your information

2. Correct or update your information

3. Request deletion of your information

4. Opt-out of marketing communications

 

 

If you have questions or concerns, please contact our Data Protection Officer at:

 

Email: mailto: info@ebb-tide.com

 

 

We reserve the right to update this Privacy Policy at any time.

 

 

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.